FAQs

As a charity, we strive to keep rent very reasonable while providing safe, comfortable, and well-maintained accommodation. Rent varies depending on the size and features of each flat, but we aim to ensure affordability for all our residents. For specific pricing and availability, please contact our team or view our current listings.

• Central heating
• Electricity (communal area)
• Water and sewage charges (most flats)
• Repairs and maintenance
• 24-Hour communal cover inc. security & alarms
• Staff costs
• Cleaning of the outside windows of your flat
• Upkeep of the gardens
• Cleaning of communal areas

• Electricity bills for your flat
• Council tax
• Telephone/Internet
• Insurance (tenant is responsible for own contents insurance)
• For some residents, for a TV licence (there is a lower concessionary rate for people under 75; TV licences are free for people over 75)
• For any extra help you may need to help you to live independently (such as a private cleaner or carer)

Yes, we do operate a waiting list for our accommodation. Availability can vary, so we encourage interested applicants to submit their forms as early as possible. Once received, applications are reviewed and added to the list based on eligibility and priority criteria.

Yes, our properties are designated for individuals aged 55 and over. This age requirement helps us maintain a supportive and community-focused environment tailored to older adults.

No, we do not provide personal care services directly. However, residents are welcome to arrange their own care through external providers.

While we do not have a designated warden, we do have staff on the premises 24/7 to ensure residents’ safety and provide assistance when needed. In addition, all our properties are fitted with a 24-hour emergency alarm system that connects directly to our on-site team, offering peace of mind around the clock.

No, being on benefits does not automatically affect your eligibility to live in our properties. We assess all applications fairly based on housing need, suitability, and availability. If you receive housing-related benefits, these may help cover rent or service charges. Our team is happy to discuss your circumstances and offer guidance throughout the application process.

We do not have standard passenger lifts in our complex. However, we do provide chair lifts to assist residents with mobility needs.

No, we are not a housing association. We operate as an independent housing provider offering accommodation specifically designed for older adults.

Absolutely! We encourage prospective residents to visit and view our complex. It’s a great way to get a feel for the environment, meet our staff, and ask any questions you may have. Viewings are by appointment, so please contact us to arrange a suitable time. We’ll be happy to show you around.